Store Policy

Shipping Information

We ship all orders as soon as possible, and do our best to ship within two business days. 
Average delivery time is five to seven days, depending on the shipping destination.

Please note that special orders, personalized items or items shipped directly from a manufacturer may require additional time. 

We ship via UPS.  Please provide us with a street address (UPS does not deliver to a Post Office Box) and if it is a business or residential address.

Return Policy

If any item purchased from the Alpha Dog Omega Cat website fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 14 days of receipt for a refund or merchandise exchange.

When ordering collars, sweaters, coats, or jackets, we encourage you to measure accurately, because we allow one complimentary exchange per order.  Every subsequent exchange will incur a shipping and handling fee of $12.

We do not accept returns or exchanges for special orders, sale items, perishables, nor do we accept returns COD.  We do not reimburse shipping charges.

Return your unused item, along with the original packing receipt, to the following address:

                   Alpha Dog Omega Cat
                   Return/Exchange
                   40 Archdale Street
                   Charleston, SC  29401

Please note on the packing receipt the reason for the return and/or the item you would like to have exchanged for it.  We recommend returning merchandise via UPS or Federal Express for tracking purposes.

Important Notice:  We cannot accept any merchandise returned to us after 14 days.  Merchandise returned that has been used or is not in its original new condition will be refused.  All toys, personalized, special orders, and perishables are final sales and cannot be returned.

Non-Deliverable, Refused and Unclaimed Orders

If any order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence, or customer providing incorrect shipping information, every attempt will be made to contact customer via telephone or email if information is provided.  If no response is received, the customer will be charged shipping costs and a 25% restocking fee.  All orders requiring reshipping at customer request will be charged additional shipping.